Frequently asked questions

To make an exchange you must register and verify your profile.

“Verified” profile:
- registration and completing the questionnaire are required;
- ID document (International passport or European ID card);
- “liveness” identity verification with the use of a camera;
- proof of address of residence.

We accept the following documents:
- International passport (pages with personal data);
- European ID card (both sides);
N.B. A residence permit is not accepted, as an identity document. In some cases, a European residence permit may be requested as an additional document.

The following documents may be accepted as proof of address:

- a utility bill;
- a telecommunications bill, other than mobile phone bills;
- a statement from a bank or other financial institution;
- a statement from a government office;
- the address registration page in your passport showing your full residential address. The passport pages containing personal data must also be provided. This option applies only to citizens of those countries in whose passports this information is present.
- an ID card, residence permit or driving license if this document shows your full address of residence/registration.

The document provided must contain your full residential address and be issued in your name (the spelling of your name and surname must match exactly the spelling of your name and surname in your identity document).

*Document must not be older than 3 months

- Document must be valid for at least 1 month from the date of submission;
- The document is without significant damage;
- All data is easy to read (high-quality file, no glare or fading);
- The file must be original (no formatting or graphical interference);
- All edges of the document must be visible, without cuts;
- The file size is between 1 and 10 MB.

BTCBIT.NET follows international anti-money laundering standards and regulations, as do banks and financial institutions.

The BTCBIT.NET exchange service collects personal data and customer documents in accordance with the company’s anti-money laundering (AML) policy.

At present, BTCBIT does not provide Service to the following countries and regions. This list is subject to change: Afghanistan, Albania, Algeria, Bangladesh, Bahamas, Benin, Bolivia, Cameroon, Central African Republic, Chad, China, Democratic Republic of the Congo, Cote d'Ivoire, Cuba, Democratic People's Republic of Korea, Ecuador, Egypt, Eritrea, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Japan, Kuwait, Lebanon, Liberia, Libya, Macedonia, Mali, Morocco, Myanmar, Nauru, Nepal, Nicaragua, Pakistan, Palestine, Panama, Qatar, Russian Federation, Somalia, South Sudan, Sudan, Syrian Arab Republic, Togo, Trinidad and Tobago, Uganda, Venezuela, Yemen, Zimbabwe, Abkhazia, Azores, Crimea, Donetsk Oblast (Ukraine), Gaza Strip, Kashmir, Kherson, Kosovo, Luhansk Oblast (Ukraine), Nagorno Karabakh, Northern Cyprus, South Ossetia, Zaporizhzhia, West Bank, Pridnestrovian Moldavian Republic, United States of America from the following states: New York (NY), Georgia (GA), Connecticut (CT), New Mexico (NM), Washington (WA), Hawaii (HI), Vermont (VT), Texas (TX), Nevada (NV).
This list is subject to change.

We only provide services to people over the age of 18.

The verification process is automatic and normally takes no more than 15 minutes. Once the verification is complete, you will receive an email informing you of the result of the verification.

You can check your verification status in your profile, or from the email sent to your specified email address after the verification process has been completed.

The verification process is done automatically by the system. If the uploaded document is not recognised by the system or does not meet the requirements, the verification will be rejected, and you will receive a request for another document with an explanation of the reason for rejection.

The MRZ (Machine-Readable Zone) is located at the bottom of the identity document and consists of two lines of code which contain the personal data of the document holder, such as his/her full name, document number, nationality, date of birth and expiry date of the document.

Unfortunately, we cannot disclose the details of the basis on which the decision was made.

Only one account per user is allowed. All subsequent accounts for the same person will be blocked and the transactions created in them will be transferred to the first account created.